Refund policy

You may request a return within 30 days of receiving your item.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

How to request a return

To start a return, contact us at 15857986202@163.com. Returns must be approved before you send an item back. Items returned without first requesting a return will not be accepted.

If your return is accepted, we will provide instructions on how to send your package.

Return shipping costs are paid by the buyer, including returns for defective or damaged items.

Return address:
Room 1330, 13th Floor
No. 199 Kaiyuan North Road
Yiwu, Zhejiang, China
中国浙江省义乌市开元北街199号13楼1330室

Contact us before shipping your return so we can confirm the return instructions. For any return questions, email 15857986202@163.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect, so we can evaluate the issue and make it right. The buyer pays return shipping costs.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods such as food, flowers or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about a specific item.

We do not accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. To obtain a different item, request a return and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact 15857986202@163.com.